Refund policy

Return & Refund Policy – House of Umbrael

All Sales Final
All items are final sale. We do not offer returns, exchanges, or refunds unless an item arrives damaged or defective.

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Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, you must contact us within 7 days of delivery.

Email: umbraelbrand@gmail.com
Include:
• Order number
• Clear photos of the issue

If approved, we will offer a replacement or refund at our discretion.

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Non-Eligible Items
We do not accept returns or refunds for:
• Wrong size selection
• Buyer’s remorse
• Minor variations in color or fit
• Items worn, washed, or altered

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Lost or Stolen Packages
House of Umbrael is not responsible for lost or stolen packages once marked as delivered.
If this occurs, please contact the shipping carrier directly.

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Order Cancellations
Orders cannot be canceled once placed.

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Processing Time for Refunds
If a refund is approved, it will be issued to the original payment method within 5–10 business days.